Completed
Brandin Sandel
6 years ago
One additional thought: We use discounts that apply at sign-up for a month ($ or %). I'm sure you guys know better than I would how to overcome this challenge.
Zak Griffith
5 years ago
I'll second this point. While spreading revenue out during the month CAN be advantageous, it can also not. We'd prefer the ability to run everyone on the same day, and the only sporadic charges would be outside reservations. Automating this option would be great!
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Abby Gaffron
5 years ago
So it looks like with the proration there is double charging when upgrading or downgrading a membership. And I had the issue of a member being double charged when she downgraded, she changed from Full to half time mid month, she was charged a prorated amount for the half time membership for the rest of that month, even though she had already paid for the full. It would be ideal if a downgrade automatically started on the next billing cycle. And if an upgrade in membership only prorated the difference in memberships. :)
Emma
3 years ago
Hi, all! This has been completed. Spaces now have the option to have all of the bills recur on the same day each month. New members will be prorated if this setting is enabled. You can set this in your General settings! -Emma
Brandin Sandel
6 years ago
It'd be amazing for us to have a setting to automatically prorate new members to the end of the 1st month (i.e. they sign up mid-month), and then automatically bill them the 1st of each recurring month going forward. Reason: we opt to have memberships recur on the 1st which currently requires us to manage each member by a custom prorated charge after the first monthly anniversary and reset the billing cycle to the 1st. Not ideal for us. Has this been explored? Note: There is some commentary in the "delayed start date" thread related to this point. I wanted to highlight this specifically here, though. While different, I do not believe the points are mutually exclusive and both can be accommodated.