Members with us have a sign up fee with initial membership. Currently, if they change to different level, they are getting hit again with another sign-up fee. Can this be set up to automatically waive?

I wish there was a space on the home page, under the photo gallery, for announcements or notifications. We've had a very messed up schedule with COVID (as everyone has) and there's no easy place to let people know what's going on.

It would be great if we could link our 'Membership Inventory' to Shared Memberships so that the offices would show as 'sold'. EX: We have 3 private window/double offices, all three are taken as 2 are part of a Shared Membership for ABC Co and 1 is part of a Shared Membership for DEF Co, who also has a single interior office. The 'Manage Membership Types' page reflects Sold/Available as 0/3 for the window double offices, and this has to be manually changed to reflect Sold/Available 0/0 so that the window double offices show as 'sold out'. It would be very helpful if there was a dropdown of our membership inventory available when we set up a Shared Membership, so we could select the items in our inventory that are tied to the shared membership. We would also need to be able to select quantity. I hope this makes sense. Food for thought! Thanks!

We are transitioning to Proximity from another platform. We currently allot members resource credit in dollars. This is helpful as some resources have different values and membership levels are apportioned different amounts. Is this a feasible adjustment within Proximity?

Despite active subscriptions in Proximity, our Stripe account is showing $0 MRR. I would love to be able to leverage tracking tools that already integrate with Stripe (as I do for a couple of other businesses) but that requires subscription data in Stripe. Would it be possible to pass that along via the integration?

Hello,
We would like people that do come in once in a while to be able to book desks as some of them are getting away from home distractions for business calls here, and would prefer that they can book a desk to use and be able to come in.

At the same time due to the times we are in right now COVID, for small spaces the owner(s) might be the managers of the space and might have to be away from the coworking space for whatever reasons. We would like to be able to get notifications if someone books a space we feel they do not have to wait for 'Manager Approval'. Currently if you do not setup a desk, room or other in the 'Reservable resources' to not need 'Manager Approval' we do not get an alert.

Requesting to enable an alert to be sent or at least to have that option to turn on an alert even when the 'Manager Approval' is not added or enabled.
Thank you!

Rachel (Coworker Hub)

I have a nonprofit, so we have sustaining members that pay us monthly, but don't actually use our space. I also collect community and prospect members. I think the following would be helpful (and I'm guessing other spaces have additional needs):
• Community
• Prospect
• Donor

Make people that register for events there own drop down and do not add them in with the members. That way it stay clean and organized when managing the members and not have a ton of randoms.

I really like the update on the report tab but, I prefer the old version of the dashboard as it is clear with all of the transactions like (failed payments, conference room bookings, monthly member charges and etc).

Having the new member email content be the same for community members is not ideal. My new member email has to cover what a person receives as after they sign up online as a Community member and what they get as a member. The word "member" implies that they get to use the space possibly. I now have to send a flw up email to every community member so they know what their options are. Sort of redundant.

The WAVE tour software asks for phone number but does not have option to add notes about the potential member. This would help when the tour happens when the coworking manager is not in the space at the time of the tour. When a potential signs up, you have to go to their wave tour and copy & paste their phone # in their notes section. Hard to get members to fill out profile information.

Current: Important note: Sally will not be billed again, and will be cancelled on Jan 12, 2021 Instead: Bill Sally a prorated term of 12 days.

This isn't so much a suggestion as a semi-major issue to my space. I am able to create non-recurring reservations in 2021. My existing recurring reservations that I never told to stop end at the end of the month. I have tried to create new recurring reservations to replace those, and although it says that my reservation was completed successfully, it never populates on the calendar and is not actually reserved. Help!

Enable Space admin to add specific minutes to specific member. Member wants to buy 5 conference room hours. Let the Space admin add those to there account. Non Recurring, one time purchase of minutes.

We would prefer to have members reserve our meeting rooms for either a 1/2 or full day, not hourly. I have figured out how to use a workaround, however, the pricing is not clean. Can you add these options please?

Give both the CEO and CFO backend billing access. The current solution is: One of the issues we solved with creating shared memberships was the ability for a billing-only member to be made the parent on a membership. That said, if you want two people to be a parent, the best workaround currently would be for them to share an email/Proximity login to receive the invoices.

Would be a great addition for our members to be able to see how many members are in the space at any given moment from their account dashboard. This would give members additional confidence on the days they'd like to come in to know there aren't too many people.

Could be as simple as allowing one to relabel one of the current boxes. (example change deliver to pick-up) Or allow user to add new boxes that take one of two actions, either contact space managers or contact member.

A frequently asked questions page would be helpful and could be personalized according to the individual space. Like that we have FREE parking or other amenities. and more

We'd like to add a chat integration like Intercom for our members to use so they can contact us, so that we can give them quick support and have access to our FAQ's

The call to action of sign in or register today needs to be bigger and easier to find. For a first time user (free community member) all of the reservable resources there seem over whelming. Can we have a button to get to all reservable resources instead of having them all on the first page?

In Settings > General the text can only present as plain text. Given that I'm asking members to attest to a list of COVID-related questions, it would be good to have HTML or other formatting for when it appears on Wave. Thanks.

There is a heading on the front page above reservable resources that says "RESERVE YOUR SPACE" and we would like to change it. We have things in there that aren't reservable (like tours) and it would be cool if we could customize that heading.

I want to test out new features or turn on new things, but I don't want my current members to see that I am trying something. I feel like if I had a practice area that would be more helpful. For example, I want to try the punch pass, but I want to see what my members will see. I want a view to see what a member see kind of button.

We would like to have the ability to share punch passes. We have had two different types of requests for this. 1. An employer wants to buy punches for their team to use on an as-needed basis. i.e. a local real estate company wants to purchase punches for their agents to use when they need a desk and our part of town. 2. For a family to share. Spouses, or parent and child. I had a woman today that wanted to split punch passes with her daughter, who is virtually attending school and needs a quiet place with great Wi-Fi. Previously, I had a husband and wife who were both working from home and wanted to alternate who got an occasional day out of the house.

It would be helpful to have the ability to select multiple members and do bulk changes to those. Such as removing multiple member profiles or marking as an in active member type.

We need the ability to unlock a door via a simple, secure API call. We have technology to track fobs and would like to give our members the benefit of automatically opening doors they are in front of. Allosense.com (San Antonio, TX)

In the app, under "Find a Space," when users navigate to our coworking space and choose to examine our membership levels, they are presented with the options in alphabetical order. This is not ideal because the order should match what we have specified on the website: price order / relevancy instead (drop-in, hot desk, dedicated desk, private office, etc.) If this could be changed to not alphabetize, but rather match the order already specified by the workspace owner, that would be ideal!

We recently had a gentleman book a guest pass (it was his first time with our space and our first encounter with the program). Upon arrival, since our space is contactless and he, as a guest, had not received keys, experienced difficulty accessing the space. He had not reached out to us, so we did not have a way to know he was experiencing difficulty until later in the day. We want to avoid these pain points for our guests, so it would be beneficial to have (1) control over messaging for guests to see before they book, or (2) the ability for preset messages to be sent to all guests, or (3) the ability to set key access for guests with a free and temporary access.

We want each member to be able to have an add-on, not just parent members on shared memberships.

Give admins the ability to credit a teams account instead of having to refund them.

It would be nice to add a feature to the platform where there is a pop-up when attempting to leave a page without saving changes.

Currently we only get a notification when a punch pass is used, I would like to get a notification when a new card is purchased as we give those members different instructions then the full-time members. And we like to reach out to our people ASAP in case they have any questions.

Hello, Wondering if under the : Settings > Integrations > You could also add: ConvertKit as another Email Marketing Platform for those that use it, in addition to MailChimp that you already have? Thanks, for the consideration for this. Rachel

Currently, when managers customize the member parameters per a reservable resource, there isn't anything next to the Accept Reservation box that says members will not be able to make reservations unless this box is checked and it's going unnoticed.

It just makes more sense to have the email and company name so we know who the guest are and can reach back out to them

Some of our members (typically remote workers) have their billing paid by someone at their company other than themselves. When we started with Proximity we were advised by the onboarding team that the process to handle this was to create a sort of "billing-only" user who is the person back at company HQ and then share the membership from them to the actual member. With the new pricing model change to be based on active member count, we all of a sudden have several active members (these Billing-Only folks) who are not members of our space but being counted. I get the intent of the new pricing model to be based on use of the system, but this is in effect double-counting several members. The Billing-Only folks only exist so that they can provide their CC info securely. It wasn't an issue in the flat-fee iteration of the software or the % of revenue iteration that preceded that but will be moving forward with the new one.

For example: Allow spaces to be billed on the 5th of the month, rather than the 1st of the month for their platform fees.

When Companies/Teams leave, I like to keep the membership type so I have a record of who was on the team. (Rename to "Not Active" It would be good to have the chance to mark the membership type "NOT ACTIVE" that way they will automatically be downgraded to Community Member. Also will save so much time. Some teams may have 16 members, It is cumbersome to have to individually change the membership type. But I also lose who they belonged to previously.

Square invoices allow Google Pay as an option source and bank transfer are one of the options in Google Pay which has no fees. One possible way to reduce the fees associated with memberships is to give more options to help people make the leap away from the dang credit card world with their high fees.

Recently I had a person attempt for quite a long time to join my space and it was so difficult - and actually it turns out - impossible to join through the app!!!! This seems so illogical. Was it because he was already a nomad? I can't understand why that should have prevented him from joining. Mobile is here to stay.

Hi there so we have another member who could not sign in to Proximity through the mobile app to use and activate his punch pass. He has a Google pixel phone. Members with iOS can open Proximity Mobile, click on the avatar which will take them to the Prox website, then click on "use punch pass" and then "activate punch pass", then go back to Mobile app to unlock the door. Android phones DO NOT have the ability to access the Prox website thru the Mobile app, they have to open Google/Safari to do that.

Hey Proximity Team!!! I miss you all. This is Bri from Union (remember that place :)) Anyway. I wanted to see if there has been any thought into integrating or adding a feature for POS? I know as these coworking spaces continue to evolve there is bound to be retailers sharing space possibly. I also see a similar request or suggestion. If this feature is added will you please let me know. Because I would sign up this new company in a heart beat! Thanks for all that you do!

We have checked the "Front" box in the Doors section (key access) of our reservable resource and we feel we should not need to grant approval for a reservable resource when our doors are open. For example, we have coworkers requesting a small meeting room during the day and we get an alert to approve this request. We would like it to only ask for approval when our doors are closed.