Room Reservation Cancellation/ChangeIn ProgressHave a way for members to change their bookings in reservations.33
Day Rates for Conference RoomsIn ProgressWe offer a full day rate for booking a conference room that is slightly cheaper than the hourly rate (ie. $25 per hour or $160 for a full day). At the moment this cannot be booked by a member via the portal, it has to be done by a space manager and then a custom charge created. Maybe an check box for a full day rate (between the hours of 9am-5pm) as well as the slider on the booking page?25
Cancelled Booking Auto-RefundIn ProgressHi team, Can we add a refund policy to the reservable resources and have that auto-refund if it is within the allowed cancellation time? I'd like to have a period where the booking fee is refundable and when the booking fee is no longer refundable, like less than 48 hours out. The email notification update that is coming for cancelled bookings will help, but I think this being automated would be a great feature.18
Ability to create add-ons for room bookingsPlannedFor example, when a member reserves a reservable resource and the box pops up to give the reservation a title, it'd be cool to have options on that same pop-up for them to add-on options like cable, coffee, conference call system, projector, etc. That way the community manager knows what they'll need and can prepare the room for them before-hand. Plus, it's another way to increase revenue for the space.5
Edit InvoicesAwaiting ReviewI really need the ability to edit the invoices after it's initially been generated. Sometimes our event rentals add on extra hours that require me to redo the amount that's due, and I currently need to add a replacement key charge to the billing for a third-party company we partner with. It throws off the reporting further than it already is when I have to void the current invoice and then create a custom charge instead. 0
'Upcoming Reservations' not sorted by date in the new appIn ProgressWe have configured our app home screen to display 'upcoming reservations'. The reservations listed are randomly sorted wrt reservation date. I would expect them to be sorted with my next reservation at the top of the list and the furthest one in the future at the bottom.0
Poor UX for making reservations in the new appIn ProgressOur members are sharing unsolicited feedback about making reservations in the new app. They're frustrated that they have to click several times into each 'flex desk' to know if it's available. In the desktop version and in the old app, they could easily scroll through 20+ desks on one page to see which are free vs. booked for the day, then select the one they want to book.2
Proximity App - Admin useIn ProgressWith the upgrade to the Proximity app our team lost the ability to see bookings all on one page and see who has booked the room. Can you please give admin access to the app.3
Reservation NotesAwaiting ReviewIt would be helpful if there was some indication that there is information in the Notes without having to open the Notes. Perhaps if the Notes "button" turned green or something to indicate that there are notes to be referenced?0
For add ons add a select all optionAwaiting ReviewWhen you add an add on to the system you have to manually select all the membership types then go back into each add on when you build a new one. It would be nice for universal add ons to have a select all button that just makes it apply to all of them.0
Realtime Map of SpaceAwaiting ReviewI would like to be able to create a map of my space that could indicate various things like office/desk availability, way finding and more.0
EventsAwaiting ReviewMake people that register for events there own drop down and do not add them in with the members. That way it stay clean and organized when managing the members and not have a ton of randoms. 0
Add a "Help Desk" tab to navigation so members can find important links more easily.Awaiting ReviewIf there was a "Help Desk" tab next to "Jobs" then members would not have to dig through old archived emails to find the information and links that are sent to them when they sign up. I could just cut and past our "New Member" email onto the "Help Desk" page.1
Partial refund when upgrading membershipAwaiting ReviewHere is the problem. I have a member that just upgraded their membership. Because it was not on the exact day of her normal membership charge, she was charged the full amount of a new membership. The data is in the system that would allow for a partial refund of the existing membership when the new membership activates so that's what I am asking for.4
Mapping Members for ManagersAwaiting ReviewVisual Map that displays areas or density for a spaces membership. Map for the managers.0
Keys Now Available Notification Push to AppAwaiting ReviewWhen new keys are available for a user or when keys are active in the case of reservations, a push notification to the app for that user would help the workflow. This would remind the user to come back to the app to unlock the door.0
Mailchimp IntegrationAwaiting ReviewThe proximity mailchimp integration has been broken for MONTHS now! I have submitted several chat requests within the Proximity app and haven't heard anything. I had to create a Zapier to get the members' emails in my Mailchimp, but it's not near as good as when the Integration worked. My only other workaround is to periodically download the csv and import them in. Can you please, please, please look into fixing this?0
Resend emails from ProximityAwaiting ReviewI need to be able to resend or forward the automatically triggered Proximity emails, such as the "Conference Room Booking Approved" email. 0
Post Meeting Room Booking EmailAwaiting ReviewIt would be great to have a way to send an email after a booking has been completed. We want to be able to follow up without it being a manual process. 0
Labels for Payment Methods Awaiting ReviewWe have clients who rent their desk personally, but then want to host a meeting using a company card, rather than their personal card. While I see we can add multiple payment methods, I'd like to be able to LABEL those payment methods to make taking payment easier, like "Personal" and "Corporate"0
Ability to Label Client Payment MethodsAwaiting ReviewWe have members who pay for their space personally, but then host a meeting for their company and want to pay for the conference room with a company card. We'd like to be able to "Name" different payment methods so we can be sure to charge the right account for these without asking for the last 4 digits every time.0
Space Manager notificationsAwaiting ReviewWe have multiple Space Managers, who need to be visible as Community Managers (so just making them Space Owners, instead of Space Managers, doesn't really work as an option), but don't need to receive every automated email notification. It would be nice to be able to choose which notifications are received - or to be able to opt out of the notifications altogether. 1
Automated rental increasesAwaiting ReviewIt would be great if there were a way to make rental increases automatic. I would love to see a way to set the percentage/amount of increase and the time span for the automation.1
Allow reservable resource credits to accumulate by checking a box in settingsAwaiting ReviewSome members may not need 5 hours of the conference room each month but in one month they may hold a retreat and want 8 hours. Allow members to carry over unused credit with maximum allowable limits and an option to turn on and off.0
View Only AccountAwaiting ReviewWe would benefit from a view only account set as an administrator who does not have access to make any changes to the account. Our landlord will receive a percentage from memberships so he is requesting for a way to oversee the usage of our members.0