Invoice(s) for members that remain outstanding after the 3 charge attempts list the outstanding amount as $0.00 and included VOID next to the invoice's line item(s). See 1st image attached. This has been confusing for our members as it leads them to believe that the amount owed is $0.00 after the charge attempts have failed. Would it be possible to list the outstanding amount as the amount the member still owes, not $0.00? Thanks!
Kendall
5 years ago
Invoice(s) for members that remain outstanding after the 3 charge attempts list the outstanding amount as $0.00 and included VOID next to the invoice's line item(s). See 1st image attached. This has been confusing for our members as it leads them to believe that the amount owed is $0.00 after the charge attempts have failed. Would it be possible to list the outstanding amount as the amount the member still owes, not $0.00? Thanks!