In Progress
Mark B
4 years ago
I experienced a new circumstance that exaggerates this issue. One of our member's membership is paid for by separate corporate account, but this member also chose to have add-ons which he paid for himself. When payment failed in the member's personal card for the add-on charges, he lost door access and all that because the system automatically revoked his membership. His membership was canceled even though the separate corporate account was still paying for it.
Josh Hudnall
4 years ago
Hi Mark. That's a strange situation and the Proximity Platform should already be able to handle the situation you've described. Feel free to reach out to support using the Intercom chat bubble at the lower right hand of your dashboard if you would like more info.
Abby Rowling
4 years ago
Members constantly have new credit cards and I would rather the invoice go into a late status rather than void the whole invoice. It would be much more ideal for me to chose whether the invoice is void.
Allison Blevins changed the status to In Progress
2 quarters ago
Ben
5 years ago
We're having a recurring problem where every month a few members need to update payment info. All of the billing attempts fail, then their account is automatically downgraded to community member. In our case, the problem is that all of these members intend to continue with us--they're just out of town or otherwise don't relate to this quickly enough. When they add back a subscription, it gets prorated, even though they've had continuous access. The only way for us to manage this is for us to go have a conversation and then manually bill them for the first 3 or 5 or 10 or whatever days it's been. We should be sent a notification asking US (the space managers) whether to cancel the subscription or to leave the invoice open. I'm sure the current approach costs us (and others) money, in the all to likely scenario that we might not remember to go back and invoice for the missing amounts.