In Progress
Josh Hudnall
5 years ago
Hi Alanna. Now, for the feature request at hand, it's something we can look at, but we need to be able to accommodate the needs you've expressed and the needs of other spaces which do not want that ability. There are two ways of looking at reservations and I would like it if we could let each space choose the one that's best for them. In your scenario, you are charging for the right to **use** a room and as such, the ability to use your future credits against future reservations makes sense. However, some spaces view it as charging for the right to **reserve** a room. It's a subtle distinction, but important. In this scenario, the member can't use future credits because those have not been paid for yet. If they want to reserve beyond their free credits, then they need to purchase more time. Currently we only support the second system, but we will investigate the possibility of supporting the first which should be similar to what you described.
Alanna Imbach
5 years ago
Thanks, Josh. Really appreciate the thorough and detailed reply. Any advice on how we can best support our members in being able to advance book without charge using their credited hours would be most welcomed.
8 hidden items
Allison Blevins
2 quarters ago
This functionality is in our inventory-based version of the Proximity Platform currently available to workplace customers. It will be available soon to coworking customers!
Allison Blevins changed the status to In Progress
2 quarters ago
Alanna Imbach
5 years ago
Many of our members need to book meetings out months, if not a full year into the future. We want to encourage and support them in this. The problem is that Proximity isn't currently applying the members' free conference room credits to future months. i.e. If a members has 2 free hours of conference credits each month and books one 2-hour meeting each month from now until July, no charges should be made to his/her credit card. Instead, we've had multiple members book months out, get charged nearly $1000 on their credit card, and become (understandably!) very frustrated. The additional frustration for us is that we're also losing revenue -- we refund the amount charged, but the Stripe processing and Proximity fees aren't (I don't think) refunded to us. Our workaround is increasingly to give members a 100% discount code to use for all of their bookings, and we're then doing a manual tally and consolidated custom charge for all bookings in the month at month's end. #ugh